Phone Banking
Overview
At IDBI Bank, we always endeavor to raise the bar to meet the rising requirements of our customers, by providing quality services to suit their varied banking needs. IDBI Bank phone banking service is yet another technology and customer centric step in that direction.
Phone Banking is a telephone banking service that gives information about your accounts on a 24 *7 basis from anywhere, at any time. IDBI Bank Phone banking service can be availed through the IVR (Interactive Voice Response) or manual assistance through Phone banking Executives by calling our toll free numbers 18002094324 or 1800221070 & chargeable number 02267719100.
Self Service Options
IVR mode is a self-service option for customers to access their Banking account details after authentication with Customer ID and Telephone Personal Identification Number (T-PIN) or Debit Card Number & ATM PIN to access various services on their account or give requests without having to visit the branch. If the customer chooses manual assistance, he is connected to a phone banker and is required to answer certain verification questions in order to get his account details. Account holder’s verification is mandatory to ascertain the authenticity of the customer as well as for the security of the account.
Benefits
Convenient
Services
Eligibility
- All retail individual & Proprietorship Current account holders having a valid & active debit card & ATM PIN can use this service.
- Individual account holders who are minors are presently not allowed to use phone banking.
- Joint Account holders with no other primary account ” cannot avail of the service.
- HUF / Club / Trust / Association accounts are also not eligible for phone banking.
- Pvt Ltd, LLP or any other partnership accounts as well as corporate accounts are also not eligible for phone banking service.
Phone Banking Numbers
Toll Free Numbers
Contactable from Most Mobile and Landline Operators
Call Centre Numbers
Chargeable for customers
Hotlisting
Contactable from Most Mobile and Landline Operators
Debit Card Blocking through SMS
- In case you remember your Card number SMS BLOCK SMS BLOCK <Customer ID> <Card Number> to 5676777 Eg: SMS BLOCK 12345678 4587771234567890 to 5676777
- In case you do not remember your Card number SMS BLOCK SMS BLOCK <Customer ID> to 5676777 Eg: SMS BLOCK 12345678 to 5676777
Credit Card Queries
- 24x7 Customer Care Toll free number: 1800 425 7600
- Non-Toll free number (Call Charges Applicable): 022 - 4042 6013
- Email ID: idbicards@idbi.co.in
- Click here to visit the Credit Card Grievance Redressal section